The Tab Department faq page

No but we highly recommend that you do. While you can place an order as a Guest Account by creating an account you will not have to enter your personal information next time you shop with us. An account will also store your order history, making reordering of products easier. Having an account will make it easier for us to assist you in placing an order over the telephone or via online chat.

Yes. You can place an order over the phone. We prefer to keep as many orders as possible online but if you are having difficulties or have a question call us and we'll either process the order manually or help you place it via our online system.

Yes. Neither of our locations are retail locations open to the public but if you live in the Ottawa area and your order would benefit from a face to face consultation we are happy to arrange that. We would ask that you contact us first so that we know to expect you and so we can have proper samples on hand to show you.

We are a manufacturing facility offering customers exceptionally fast turn-around on custom index tabs and binders so our facilities cannot accommodate unannounced drop-ins.

Yes.

• 1) Log into your account.
• 2) Select My Orders from the footer under My Account.
• 3) Select the order you'd like to reorder by clicking on the order reference.
• 4) Confirm that this is the order by reviewing the product details.
• 5) Press Reorder. The previous order will now be added to your cart. You can continue shopping or just check out then. We don't store your credit card details so you will have to re-enter those when finalizing your order.

Yes and no. If you really want less than the minimum order we can do that for you but the cost will be the same as if you purchased the minimum order. At the Tab Department we have selected minimum quantities that balance giving the customer as low a minimum as possible while also keeping the per unit cost at a level that is a good value.

If you are unable to place an order directly on the website then contact us. We can make custom index tabs and custom binders to meet any of your requirements. The products listed on the website are just the most common.

The currency depends upon where you are accessing website from. The prices are set in Canadian dollars. A lot of our customers (actually the majority) are from the United States and for their convenience we also list prices in United States dollar. The currency you see will depend on the geolocation of your ISP. It is easy to determine if you are seeing Canadian or United States pricing because the current currency is clearly marked next to the price. If you are Canadian and seeing prices in USD or if you are shopping from the United States and seeing CAD prices you can override the automatic geolocation set currency by selecting the currency you would like to use from the pull down menu in the top right hand corner.

While we do adjust our prices occasionally if you are seeing frequent prices adjustments odds are that it is due to currency fluctuations. The Tab Department is a Canadian company and our prices are set in CAD. For the convenience of our customers from the United States we also offer pricing in USD. The store uses the geolocation of your IP to determine what currency to display as the default. Since USD prices are calculated by applying the exchange rate to the static CAD price there will be minor fluctuations in the USD price over time.

Yes. If you registered for an account then the status of your order can be checked online. The initial state of your order is Payment Accepted. When printing of your order has begun that status will change Preparation in Progress. When the order is ready to ship the status will change to Shipped. When the order is changed to Shipped if the delivery method you selected offers a tracking number it will appear in your account as well as in an e-mail. The transit of your order can then be tracked via carrier's website using your tracking number.

When your order is dispatched from our facility, you will receive a shipping confirmation email which includes your tracking number. You can check the progress of your order while in transit by using carrier's website and your tracking number. Alternatively if you created an account you can log into 'My Account,' where the status of all your orders will be available for review. If your order has shipped instead of Preparation in Progress your order will say Shipped.

No. We don't like it when a business we use offers a product or service at a price and then increases that price though additional fees. The prices on our website are complete, and there are no hidden charges for setup of custom index tabs. Please note that setup means arranging your custom titles on your tabs, placing print-ready body art, and doing minor things like adding a logo or small graphic to the body of your tab. If you need more assistance then we are getting into design which does involve extra fees.

Yes, of course! Every promo code has their own rules so as long as your code is valid for the order you wish to place then by all means, use it.

Sorry, no. Just one.

First, double-check what the code is for, some codes only apply to certain products, while introductory codes are reserved for first-time customers. Also, don't forget to check the expiry date -- they don't last forever. If you have checked everything and your code is still not working then contact us and we'll see what we can do.

We do offer volume discounts for most products. The quantity discounts will be listed on the product page in the top right corner above the price.

Yes. Tab Department is the online retail division of Tab-it Plus. Tab-it Plus has been providing printers with custom index tabs for 15 years. Please contact us directly to discuss your particular needs.

Tab Department can offer storage and fulfilment. Uses of our fulfilment service is useful for organizations that want to buy custom binders at a price that is economical but want to fill those binders with custom index tabs and printing that changes over time. The service is also be useful to organizations looking to deliver material to individual customers. Rather than paying for shipping the product from our facility to yours you could just have your binders and printed material sent directly from Tab Department to your customer. Through our commercial printer Dynamite Printing we can fulfil any of your printing needs.